Refunds and Returns Policy

Refunds and Returns Policy for LuxuryTVArt.com

Effective Date: April 30, 2024

Thank you for shopping at Luxury TV Art, which is operated by Yara Blake (Pty) Ltd. As we deal exclusively in digital products, our Refunds and Returns Policy is designed to ensure clarity and satisfaction for our customers while considering the nature of digital goods.

Digital Product Policy:

Due to the digital nature of our products, which includes downloadable TV Art specifically for use on the Samsung Frame TV, we do not offer a return of products once they are purchased and delivered via download. However, we stand by the quality of our products and offer a customer-friendly refund policy outlined below.

Refund Eligibility:

  1. Non-Delivery of Product:
    • If you do not receive the digital product link within 24 hours of purchase, please contact us immediately. We will ensure the product is delivered as soon as possible. If we cannot deliver the product, a full refund will be issued.
  2. Major Defects:
    • All our digital products are thoroughly tested before release. However, unexpected errors can occur. If you experience significant operational or technical issues that prevent the use of our product as intended, please contact us for assistance. If we are unable to correct the issue, a partial or full refund may be provided at our discretion.
  3. Product Not as Described:
    • If the delivered product is not as described on our website or is a different product to the one portrayed in the product image provided at the time of purchase, you may be eligible for a refund. Please ensure that the discrepancy is reported to us within 7 working days of purchase. We will address the situation by either correcting the error or issuing a refund.

How to Initiate a Refund:

  • To initiate a refund, please contact us at support@luxurytvart.com with your order number, the email address used for purchase, and a detailed description of the issue. Attachments or screenshots that could help illustrate the problem are highly recommended.

Processing of Refund:

  • Refunds are processed within 7 working days of receiving the refund request and confirming the issue. The refund will be issued to the original method of payment unless otherwise specified and agreed upon.

Additional Information:

  • Please note, Luxury TV Art reserves the right to evaluate refund requests on a case-by-case basis to determine the appropriateness of the refund.
  • Refund requests received more than 7 working days after your purchase may not be eligible for refunds due to the nature of the digital products.

Customer Support Contact Information:

Policy Modifications:

  • We reserve the right to modify this Refunds and Returns Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on this website.

By purchasing digital products from LuxuryTVArt.com, you acknowledge that you have read and understood this Refunds and Returns Policy and agree to its terms.